Privacy Policy

BRT Fire and Rescue Supplies recognises and values the protection of your personal information and our customers’ concerns about the collection of their personal information and how we will use that information.

BRT Fire and Rescue Supplies observes and is governed by Australian law and the respective e -commerce legislation and regulations in Australia (for the purposes of this policy).

BRT Fire and Rescue Supplies has implemented this privacy policy in order to reassure our customers about how BRT Fire and Rescue Supplies will use their personal information.

What information do we collect from our customers?

When becoming a registered member of the BRT Fire and Rescue Supplies website at times you may be asked to supply personal information.

BRT Fire and Rescue Supplies may also conduct surveys or market research and may seek information from you from time to time. These surveys will provide BRT Fire and Rescue Supplies with information that allows improvement in the types and quality of service offered to you and the manner in which those services are offered.

Personal identification

BRT Fire and Rescue Supplies will not collect any personal information which may reveal racial or ethnic origin, political opinions, philosophical beliefs, trade union membership, sexual activity or sexual orientation.

Use and disclosure of information

Your personal information, including your e-mail address, will be used for two primary purposes.

1) Normal commercial transactions and processes of the BRT Fire and Rescue Supplies website and online software.

2) Marketing, planning, product development and research requirements sent directly to BRT website members or subscribers of BRT Fire and Rescue Supplies newsletter including participating third parties contracted to BRT Fire and Rescue Supplies.

Specifically, BRT Fire and Rescue Supplies will not use or disclose or permit the use or disclosure of any personal information that could be used to identify an individual member in any circumstances except as necessary by statute or court order.

Sending information overseas

BRT Fire and Rescue Supplies will take all reasonable steps to ensure that such recipients respect the confidentiality of this information by abiding by equivalent privacy laws and regulations required by Australian law.

Security of your information

We will take all reasonable steps to ensure that all information collected from you that we use or disclose is accurate, up to date, complete and stored in a secure environment accessed only by authorised BRT Fire and Rescue Supplies personnel. 

Please keep in mind that no information transmitted over the Internet can be guaranteed to be 100% secure. We will endeavour to protect your personal information, however we cannot ensure or warrant the security of any information you transmit to us or receive from our online software. These activities are conducted at your own risk. Once we receive your transmission, we will use our reasonable efforts to ensure its security.

Security Policy

When purchasing from BRT Fire and Rescue Supplies your financial details are passed through a secure server using the latest industry standard encryption technology and the Commonwealth Bank of Australia on line merchant facility.

If you have any questions regarding our security policy, please contact our customer service team by email asktheteam@bigredtruck.com.au or phone +61(0)7 3287 5505 during business hours AEST (Australian Eastern Standard Time).

Product Listings

BRT Fire and Rescue Supplies reserves the right to cancel any sale.

BRT Fire and Rescue Supplies reserves the right to void or cancel any order, sale if products have been listed incorrectly in anyway.This includes including pricing, description, graphics or picture, weights and shipping estimates.

We rely heavily on information provided by our suppliers. At times errors may accidently occur or product specifications may change without notice. Product, specifications and information are forever changing. BRT Fire and Rescue Supplies constantly strive to maintain our website updated regularly to the best of our ability.

Credit Card information

BRT Fire and Rescue Supplies uses commonwealth Bank of Australia (CBA) ABN 48 123 123 124 to process any sales paid for by credit card. BRT Fire and Rescue Supplies does not directly hold any payment information other than billing address and a contact email on its servers. In accordance with CBA policies BRT Fire and Rescue Supplies is able to view credit card details; however, BRT Fire and Rescue Supplies will only use such information only for the purposes of credit card verification, transaction approval or to provide a refund. Any information collected by the CBA may be used in accordance with their own privacy or other policies and is beyond our control. To view CBA policies please refer to the website located at www.commbank.com.au

Links

This privacy statement applies solely to information collected by this web site. This web site may contain links to other web sites on the Internet.  Please be aware that we at BRT Fire and Rescue Supplies are not responsible or liable for the privacy practices of such other web sites. 

We encourage our users to read the privacy statements of each and every web site that collects personally identifiable information.You access destination links at your own risk.  Because BRT Fire and Rescue Supplies strives to provide you with the best service possible, we would appreciate your comments about any external links by email to asktheteam@bigredtruck.com.au.

Third Party Advertising Services

BRT Fire and Rescue Supplies may utilise certain third-party advertising services (e.g. Click, Google) to display advertising for our advertisers.These third-party services may place a cookie on your computer for the purposes of ad tracking and presentation. BRT Fire and Rescue Supplies does not share personally identifiable visitor information with its advertising services.

How can I access, correct or update my information?

You can always access the information and content that you provide to us. If the change to personal information impacts your membership to the BRT Fire and Rescue Supplies online store you will need to request these changes with  BRT Fire and Rescue Supplies with your  personal information in order to edit your registration information.

If you wish to access or modify personal information that you have provided to us, you may do so through our website at www.bigredtruck.com.au

If you have any concerns or questions, please contact BRT Fire and Rescue Supplies by contacting us on +61 (0)7 3287 5504 or send any questions via our email asktheteam@bigredtruck.com.au.

BRT Fire and Rescue Supplies reserves the right to modify or amend this Statement at any time.

We appreciate you taking the time to read the BRT Fire and Rescue Supplies privacy statement.

© 2014 BRT Fire and Rescue Supplies. All Rights Reserved

Privacy Statement last updated 10/11/2014